This glossary explains, in plain language, the technology terms that come up most in website, software and AI projects.
AI agent: a system where a language model uses tools to look up data and take actions in other systems. See what are AI agents.
API: an interface a system exposes so other programs can read and write data in a controlled way.
Business process automation: software running repetitive, rule-based steps that people used to do by hand.
CRM: a system to manage customer relationships, deals and contact history.
ERP: a system that runs operations: inventory, finance, purchasing.
Hreflang: markup telling search engines about language or regional versions of a page.
Idempotency: a guarantee that processing the same message twice has the same effect as processing it once.
LLM: a large language model trained on large amounts of text to understand and generate language.
MVP: a first product version with the minimum needed to use and validate it.
Multi-tenant: an architecture where one system serves many companies with their data kept separate.
RAG: retrieval-augmented generation; the AI retrieves relevant passages before answering.
SaaS: software accessed online and paid by subscription.
SEO: practices that improve a site's presence in organic search results.
Webhook: an automatic notification one system sends to another when an event happens.